条款和条件

These Terms and Conditions ("Terms") govern your access to and use of the website https://www.hexastory.com ("Website"), operated by hexastory ("we," "us," or "our"). By accessing or using our Website and services, you agree that you have read, understood, and accepted these Terms as a binding legal agreement.

1. About Hexastory

Hexastory is an online publishing company specializing in digital eBooks and physical book publications for boutique authors. We also provide publication-related consulting services and other offerings tailored to our users' needs. Hexastory is owned by Xiangyu Wu, a sole proprietor under Austrian law.

2. Eligibility to Use

To access or use our Website or services, you must meet the following requirements:

Be at least 18 years of age or the legal age of majority in your jurisdiction.
Possess the legal authority to enter into this binding agreement.
Not engage in any activity prohibited by the laws of your country or other applicable jurisdictions.

3. Products and Services Offered

Hexastory offers the following:

Digital ebook publications and physical book publications for boutique authors.
Consulting services related to book publishing, marketing, GenAI, and related fields.
Other associated services as described on our Website.

We reserve the right to modify our service offerings without notice.

4. Account Creation and Responsibilities

Users may be required to create an account to access certain services. By creating an account, you agree to:

Provide accurate and current information.
Safeguard your account credentials and notify us immediately of unauthorized use.
Accept responsibility for all activities conducted under your account.

5. Fees and Payment Terms

Fees for our products and services are listed on our Website. Payment is required before products and services are rendered, unless otherwise agreed.
We reserve the right to adjust our pricing and correct any pricing errors at any time without notice.
Fees, taxes, and other charges are non-refundable unless explicitly stated otherwise in our refund policy.

6. Return and Refund Policy

For digital products, refunds can be requested within 30 days of your purchase. Simply contact our team via chat or the contact form, and we’ll work with you to resolve your concerns. After 30 days, refund requests will be considered at the discretion of hexastory's team.
For physical products, you may return undamaged items with all included accessories and original receipts and packaging within 30 days of receipt for a refund or exchange. Returns are only accepted in the country of purchase. After 30 days, refund requests will be considered at the discretion of hexastory's team.
Consulting services, after they are delivered, are non-refundable unless otherwise agreed in writing.

7. Modifications to Services

We reserve the right to:

Modify or discontinue services without prior notice.
Terminate or suspend access to services for any reason.

8. Intellectual Property

All content on the Website, including but not limited to text, images, graphics, software, and logos, is the exclusive property of hexastory. Users may not copy, distribute, modify, or create derivative works without prior written consent.
By uploading any content to our Website, you confirm that you hold all necessary rights or licenses and grant hexastory permission to publicly display or distribute this content.

9. User Conduct

You agree not to:

Use the Website for any unlawful purpose.
Upload or distribute harmful, defamatory, or infringing content.
Interfere with the Website’s operations or security.

10. Indemnification

You agree to indemnify and hold hexastory and its owner harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

11. Limitation of Liability

To the maximum extent permitted by law, hexastory shall not be liable for:

Indirect, punitive, or consequential damages arising from your use of the Website.
Unauthorized access to user data or other security breaches.
Errors or inaccuracies on the Website.

12. Modifications to These Terms

We reserve the right to amend these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website constitutes acceptance of the revised Terms.

13. Promotional Communication

By using our Website, you consent to receive promotional materials from hexastory. You may opt out by contacting us via the contact form or chat.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of Austria.

Delos Clause

Any dispute arising out of or in connection with this contract shall be exclusively and finally resolved by arbitration in accordance with the DELOS Rules of Arbitration in force on the date of commencement of the arbitration.
The seat of arbitration shall be Vienna, Austria, but the parties agree to hold hearings and/or meetings (if any) in any suitable location and/or by any suitable means of simultaneous communication. The language of arbitration is to be English. The arbitration tribunal shall consist of a sole arbitrator appointed in accordance with the DELOS Rules of Arbitration.
By submitting their dispute to arbitration under the DELOS Rules of Arbitration, the parties agree to comply with any award without delay and waive their right to any form of recourse insofar as such waiver can validly be made.

15. Contact Information

For any questions or support needs, please contact us via the contact form or chat on the homepage.

Thank you for choosing Hexastory.