Downloads & Refunds
Download Policy
We aim to make your experience as seamless and convenient as possible. Once you purchase a digital book, you can download it anytime without expiration. You will receive your download link in your email inbox. Please provide an email you can access and also check your spam folder if you cannot find it. Sometimes, it can take longer than a few minutes to receive your download link due to server processing lags.
Your download link will remain accessible in your account when you are logged in, ensuring you can retrieve your purchase whenever needed. If you encounter any issues accessing your download, please contact our support team via chat, contact form, email or mobile, and we will assist you promptly.
Refund Policy
At hexastory.com, your satisfaction is our top priority. We are committed to ensuring you get the best value from our digital products. If you’re unhappy with your purchase, we’re here to help.
Refunds can be requested within 30 days of your purchase. Simply contact our team via chat, email, contact form or mobile, and we’ll work with you to resolve your concerns. After 30 days, refund requests will be considered at the discretion of hexastory.com management.
We strive to make every customer experience a happy one, and we appreciate the opportunity to address any issues you may have. Whether it’s a refund or additional support, we’re dedicated to helping you make the most of your digital purchases.
Feel free to reach out with any questions or refund requests - we’re here to help!